Business IT Support Contracts

PROsupport is a comprehensive managed service contract focused on providing maximised uptime and availability to our customers.  You can enhance the PROsupport agreement by adding on additional options, shaping support to suit your business.

 

PROactive - Your IT systems are monitored 24/7 by our proactive monitoring technology

PROtected - Anti-virus and anti-spyware software coupled with scheduled system patching, ensures that your network is protected around the clock

PROfessional - Our experienced team are IT professionals and are just a phone call or email away

PROductive - Our technology and people eliminate downtime so your business can be more productive

 Benefits of PROsupport

• Fixed, easy to budget monthly cost
• Your IT systems are monitored, managed and maintained
• Immediate technical support
• Collaborative and strategic IT consultancy
• Access to extensive skill-set and technical expertise

What included in PROsupport?

• Immediate first line response
• Unlimited on-site and remote support
• Network monitoring software
• Anti-spyware software
• Anti-virus software
• Cloud document backup and replication
• Microsoft and third party patch assessment and deployment
• YourTime minutes (minutes for administration tasks)
• Strategic IT consultancy & advice

Choose from the below add-ons to customise a contract to your business requirements:

• Web content filtering
• Priority service (enhanced SLA)
• Backup & disaster recovery
• Managed internet connection
• Email filtering & continuity
• Managed firewall
• Managed Router
• Additional cloud document backup and replication
• Email cloud archiving
• Online Office productivity with Microsoft Office 365