Business Support Customer Case Studies
Our customers come in all shapes and sizes from many different industries across the South West and beyond. Please read the case studies and testimonials below to see how we have helped some of our customers...
The Diving Diseases Research Centre (DDRC) were looking to upgrade their file server and needed advice on a new email solution. They were also looking at a company to provide IT support and a smooth transition when their in-house technician left.
"When our IT technician left DDRC, we decided to try using an outside contractor for our IT support. I have found there to be a number of benefits to this: - The online portal system for requesting assistance is great. It allows the manager to look at all tickets generated and to identify trends or particular problem areas. It serves also as a method of communication between NCI and the company using them. You can see who your job is assigned to and monitor the progress. -The problems are dealt with promptly – probably faster than having someone onsite, especially if you are experiencing multiple problems at once! - The NCI team use an appropriate level of technical language when talking to DDRC staff, based on how much of an understanding of IT they have. Even simple, basic problems are taken seriously. - NCI have assisted us with the sourcing of new IT equipment and are happy to provide quotes on anything you might need.
After only a short time we have got to know the team and have built good working relationships. Working with NCI has definitely been a positive move for DDRC."
Ria Fox-Brown- Office Manager
The Hall for Cornwall
"NCI technologies has supported us throughout the implementation our Shoretel IP Telephone system. I wouldn’t choose any other Support company to deliver such a solution because they are not only qualified to deliver a ShoreTel solution; their network infrastructure expertise is unmatched! Overall I have been really impressed with the Shoretel System very reliable and easy to administer and use."
Stuart Fraser- Hall for Cornwall
Hall for Cornwall were also invited by NCI to participate in the Windows 7 Technology Adoption Program and were invited by Microsoft to attend an executive meeting alongside NCI's Director, Andy Trish in New Orleans.
Cartridges Solicitors, based just outside of Exeter city centre, specialise in legal matters from property to family litigation. With a large amount of data to store they rely on their IT infrastructure for their day to day business.
"NCI Technologies provide us with fail proof IT support. They are proactive and always happy to help. Our contract with NCI means that we don't have to spend any of our time trying to sort out IT related matters, which is very important in a legal practice where we rely more and more on IT to do our business. We can completely trust in their services knowing that our networks are secure, our data is backed up and any administration is undertaken by NCI.
I recommend a support contract from NCI, it has given us complete peace of mind and also cost benefits."
Francis Parffrey, IT Partner Cartridges Solicitors
"Firstly I would like to offer my gratitude for your patience regarding Source fm's connectivity issues over the Christmas period, without your support and patience we would have been in a critical situation. I also want to thank you for your repeated support in resolving the issues regarding the technology that we had on loan from you. I will certainly recommend and be using you for future networking developments to do with Source fm."
Matthew Rogers- Station Manager
NCI work closely with Boshers on all aspects of their IT systems. Boshers required a new phone system when they relocated to new premises, as their current system lacked the functionality that they needed. NCI installed the new system and relocated all their IT infrastructure from their old office to their new one.
" As a specialist commercial insurance broker aspiring to a first class customer service proposition, efficient and reliable IT and telephony systems are at the heart of our business.
Since partnering with NCI Technologies we have benefited from the peace of mind normally afforded by large companies with internal IT functions.
NCI have taken the time to get to know our business and their informed staff and Directors are always quick to respond when we need advice and support."
Mark Lavington Director- Boshers Ltd
As Cornwall's leading Microsoft Partner, NCI often gets invited to be involved in customer adoption programs and Cornwall Care was selected by NCI and Microsoft to get involved in the Office 2010 Technology Adoption Program.
National Maritime Museum Cornwall
NCI has been involved with the design and build of National Maritime Museum Cornwall (NMMC) IT network since before the first building block was laid. NMMC have been involved in multiple Technology Adoption Programs through NCI and Microsoft.