Managing your ShoreTel business phone system 

ShoreTel Director is a web-based tool that provides a single management interface for all voice applications, across all locations.  Users can manage voice routing, voicemail, auto-attendant and basic automated call distribution (ACD) capabilities for every site in the network.  This eliminates the need for multiple management systems.

Plug and play deployment

ShoreTel Director recognises all active IP phones on the network and configures them automatically. As new users are created, they are automatically assigned an extension, mailbox and auto-attendant profile.

Performance status at-a-glance

A single-screen view of the entire enterprise system shows the performance status and health of all key components at all times.

Integrated software distribution

Integrated software distribution for voice switches, IP phones and desktop applications helps to reduce support overhead and ensure system optimisation.

Call Detail Reporting (CDR)

The CDR service incorporates call records for all locations into a single, unified database on the ShoreTel server. The service also aggregates call records into a text file for use by third-party call accounting packages.

Comprehensive Reports

Included is a set of predefined reports to use in determining system utilisation and optimising performance, such as WAN bandwidth utilisation.

For more information or a no obligation demonstration, please contact us