PROsupport you can rely on
PROsupport is our comprehensive managed service contract focused on keeping you in business and minimising any downtime. This package has been specifically designed for small to medium businesses so it is flexible, helps you manage your IT costs and ensures your business IT is protected, secure and working at its best.
Benefits of PROsupport
- Fixed, easy to budget monthly cost
- Your IT systems are monitored, managed and maintained
- Immediate technical support
- Collaborative and strategic IT consultancy
- Access to an extensive skill-set and technical expertise
IT Support to suit your business
You can choose from 3 different tiers of support, all of which include advanced managed security which we call our 'PROtect' service (the first tier) as well as proactive monitoring and an easy-to-budget monthly cost. In addition, you can also enhance your IT support by selecting services that further protect and secure your business and data.
This is the first tier of our managed IT support service and is focused on protecting your core network. It includes advanced security for your desktop and servers that is 100% managed and monitored around-the-clock for protection against the risk of malware, viruses and other cybercrime variants that could stop you in your tracks.
We aim to help remove any worry and hassle associated wih maintaining secure IT.
This second tier takes your level of protection a step further. It includes all of the advantages of PROtect - Managed Security with the additional benefits of:
- Unlimited help-desk support
- Office 365 support
- Scheduled 6 monthly review with our IT consultant to enure you're up-to-date, efficient and your IT facilitates business growth
The third tier is our full and comprehensive PROsupport managed IT service. It includes all of the advantages of the first two tiers with the addition of:
- Onsite Support - an engineer onsite whenever you need it
- Network Administration
- Network Administration (additional for the first two tiers)
- Cloud Backup
- Malwarebytes Endpoint Security
- CCCleaner - Business Edition
NCI's support package has provided us with peace of mind and confidence that the IT infrastructure and network is secure, backed up regularly and that support is on hand when needed. We would highly recommend NCI and the services they provide.
Rachel Silvester, Finance Mgr
Carn Brea Leisure Centre
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