We ensure that your vital ICT functions support the smooth running of your school.
Our team of Microsoft qualified engineers have been providing support to ICT schools in Cornwall, Devon and across the UK since our inception. We ensure your school’s ICT is functioning smoothly, enabling you to do your job without any ICT related stress.
As part of the service agreement, you will get regular and reliable technical support from an engineer who is assigned to your school. This allows a good working relationship to be formed and also means that the engineer builds up a good understanding of how your school operates and what your requirements are.
During the time an engineer spends at your school they will resolve any issues that you may have encountered and all PCs and servers will be health checked and updated to ensure that your system is working efficiently as possible.
Benefits of an ICT Support Agreement
- Scheduled ICT visits to fit around your requirements
- Remote support services for teaching staff
- Reduce the pressure on busy ICT Coordinators
- Trusted and informed advice and guidance
- A team of Microsoft qualified engineers on hand if you need them
- Cost effective – avoiding the need to employ additional IT staff
- Easy to budget with fixed monthly price Increase teacher’s faith and trust in ICT
- Emergency Admin PC and Server support
The support agreements include everything you need to keep your ICT running smoothly. From regular PC maintenance, server checks to anti-virus updates, network administration and remote support for teaching staff. We ensure that your ICT infrastructure works correctly, enabling you to use ICT without having to worry.
Should you need just your critical machines covered on-site, such as your server and admin PC, you can reduce your support costs by combining this unlimited support for your critical machines with a pay as you go support option for the rest of your network.
NCI provide ICT support across the two schools in the federation. Our NCI engineers are proactive when they visit each school and problem solve issues in a timely manner. The option to have more frequent half daily visits has proved beneficial in the larger school. In between visits NCI provide telephone support and respond quickly to any issues that are raised.
Gina Spree, School Business Manager
Calstock and Stoke Climsland Federation